{
 "source": "Assay Systems register, https://assay-systems.com/register/",
 "key_tier": "none",
 "data": {
  "url": "https://assay-systems.com/register/ca/grants/r/dealermine-inc/",
  "assay_record": "ASY-CA-1Y3S6DQ14C",
  "summary": "11 federal grant and contribution agreements worth $1.3M with Dealermine Inc., 2019–2025.",
  "name": "Dealermine Inc.: federal grants and contributions",
  "register": "",
  "dates": [],
  "tiles": [],
  "sections": [],
  "figures": [
   {
    "value": "11",
    "label": "agreements"
   },
   {
    "value": "$1.3M",
    "label": "value"
   },
   {
    "value": "2",
    "label": "departments"
   },
   {
    "value": "5",
    "label": "programs"
   }
  ],
  "text": [
   "Development of stand alone eService application",
   "DealerMine is aiming to bring a sophisticated layer of communication automation to our CRM application through the introduction of artificial intelligence. We have a significant opportunity to improve the quality and responsiveness of communications that are exchanged between our customers (automotive dealerships) and consumers, leading to an improved customer experience and reduced manual interaction.",
   "Centralize data assets and introduce Machine Learning capabilities to enhance DealerMine’s dealership facing Service CRM application and internal BDC Blue cloud-based applications.",
   "Establish a new Business Development Centre (BDC)",
   "DealerMine CRM is aiming to integrate AI-powered voice services into its telephony solutions which is leveraged by hundreds of automotive dealerships across North America.",
   "Hire a senior human resources manager",
   "Hire an Instructional Designer to increase new employee engagement",
   "Hire a Senior Recruitment Officer",
   "The purpose of this CanExport SMEs agreement is to support small- and medium-sized enterprises (SMEs) for activities related to export market development that are part of an export business case for a specific target market, particularly where activities are targeting departmental priority markets and sectors.",
   "DealerMine’s Business Development Center (“BDC”) (or call center) employs approximately 220 people across Canada. The BDC books service appointments for vehicle dealership’s customers based on the customer’s vehicle maintenance, recalls or past declined services. DealerMine owns the Service CRM software IP that is used to operate and manage the BDC. DealerMine currently utilizes a checklist to manually provide a quality score for a small subset of the 20,000 per day dealership customer contacts (many of which are calls) completed by our BDC. We would like to transform this process with Vo",
   "Undertake a marketing project to increase revenue and market share in the United States"
  ],
  "records": [
   {
    "name": "grants and contributions register",
    "url": "https://assay-systems.com/register/ca/grants/"
   },
   {
    "name": "Saint John–Rothesay",
    "url": "https://assay-systems.com/register/ca/grants/riding/13009-saint-john-rothesay/"
   },
   {
    "name": "Atlantic Canada Opportunities Agency",
    "url": "https://assay-systems.com/register/ca/grants/department/atlantic-canada-opportunities-agency/"
   },
   {
    "name": "National Research Council Canada",
    "url": "https://assay-systems.com/register/ca/grants/department/national-research-council-canada/"
   }
  ],
  "cite_as": "Assay Systems, \"Dealermine Inc.: federal grants and contributions\", https://assay-systems.com/register/ca/grants/r/dealermine-inc/"
 }
}