Dealermine Inc.: federal grants and contributions: 11 agreements; $1.3M value; 2 departments; 5 programs.
Assay record ASY-CA-1Y3S6DQ14C · Cite as: Assay Systems, “Dealermine Inc.: federal grants and contributions”, https://assay-systems.com/register/ca/grants/r/dealermine-inc/
Development of stand alone eService application
DealerMine is aiming to bring a sophisticated layer of communication automation to our CRM application through the introduction of artificial intelligence. We have a significant opportunity to improve the quality and responsiveness of communications that are exchanged between our customers (automotive dealerships) and consumers, leading to an improved customer experience and reduced manual interaction.
Centralize data assets and introduce Machine Learning capabilities to enhance DealerMine’s dealership facing Service CRM application and internal BDC Blue cloud-based applications.
Establish a new Business Development Centre (BDC)
DealerMine CRM is aiming to integrate AI-powered voice services into its telephony solutions which is leveraged by hundreds of automotive dealerships across North America.
Hire a senior human resources manager
Hire an Instructional Designer to increase new employee engagement
Hire a Senior Recruitment Officer
The purpose of this CanExport SMEs agreement is to support small- and medium-sized enterprises (SMEs) for activities related to export market development that are part of an export business case for a specific target market, particularly where activities are targeting departmental priority markets and sectors.
DealerMine’s Business Development Center (“BDC”) (or call center) employs approximately 220 people across Canada. The BDC books service appointments for vehicle dealership’s customers based on the customer’s vehicle maintenance, recalls or past declined services. DealerMine owns the Service CRM software IP that is used to operate and manage the BDC. DealerMine currently utilizes a checklist to manually provide a quality score for a small subset of the 20,000 per day dealership customer contacts (many of which are calls) completed by our BDC. We would like to transform this process with Vo
Undertake a marketing project to increase revenue and market share in the United States
Contains information licensed under the Open Government Licence – Canada. Source: Government of Canada proactive disclosure of grants and contributions (open.canada.ca, dataset 432527ab-7aac-45b5-81d6-7597107a7013), 1,327,352 rows as published, collapsed to one agreement per agreement number (per reference number where none is given) at its latest amendment, which carries the full agreement value. Years are the agreement start year. Agreements with individuals are counted but not named.